Our aim is to process all orders within three working days. All orders are despatched by a Royal Mail signed for service, unless postal address does not support this.

We aim to process all orders in the shortest time possible, but occasionally delays may occur during peak periods or due to unavailability of stock. You will be contacted if any item purchased is out of stock. If you feel there may be an unusual delay with your order and you have not already been contacted by us, please email so we can advise you of the situation.

Once you have placed your order online, you will receive an email confirming your order details. Please check this thoroughly to ensure your details are correct and all the items you have ordered are listed. If you find any errors, please call us immediately on 01264 850254 so we can resolve the issue for you.

We are committed to keeping our prices low and this includes the carriage charges. Your £5.00 goes towards paying for the postage, packaging & processing of your order. R Hannon Ltd subsidise the cost of most parcels that we despatch.

If you have any queries regarding your order at any time, please feel free to contact us on 01264 850254 or by email at, we are here to help.


New Goods: If on receipt you are not completely satisfied, simply contact us for a returns approval and then return the good unused, in a clean/hygienic condition, with product tags still attached and in the original packaging within 7 days of approval for a full refund. A returns form is included in your package, please fill this out and return with the goods. We regret that postage costs are not refundable. 

Faulty/Damaged Goods: If an item is damaged/faulty on receipt, please contact us immediately for advice/approval. Should your return be approved, please ensure that the item is returned in an unused, clean/hygienic condition and with product tags still attached. Failure to do so may result in the item being discarded without compensation. We regret that carriage charges are not refundable.

We do not accept returns or any used/worn items. We reserve the right to refuse any refund if we feel the item(s) do not meet our Returns Policy on receipt of return.

DO NOT return any items before you have contacted us for approval.

Refunds will be made on receipt of returned items.

International Returns:

We are unable to cover any postage costs should you need to return any item to us from outside of the UK.

If you have any queries regarding returning goods please feel free to call us for advice on 01264 850254 or email


For orders being sent to UK mainland addresses there is a postage cost of £5.00 per order. This is for a Royal Mail first class signed for service.

Certain heavy items may be subject to extra carriage charges but you will be informed of this before we process the order.


Overseas Delivery

For most overseas delivery we use Royal Mail International signed for services.

Additional shopping costs may apply but you be notified off this before we process your order.